Privacy Policy
1. Information We Collect
Neighbours in Care may collect different categories of personal information depending on how individuals interact with our website or services.
Personal Identification Information
We may collect basic identifying information such as:
- Full name
- Email address
- Contact phone number
- Residential address or location details (if voluntarily provided)
Service-Related Information
When individuals enquire about our services or request assistance, we may collect:
- Details about service enquiries
- Information related to care or support needs
- Records of communications with our team
- Information relevant to providing support services
Technical and Website Usage Information
When visiting our website, certain technical information may be automatically collected to improve website functionality and performance, including:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Time spent on pages and general browsing behaviour
- Website performance and traffic analytics
This data helps us understand how visitors interact with the website so that we can improve usability and functionality.
2. How We Collect Personal Information
Personal information may be collected through a variety of interactions, including when individuals:
- Submit enquiries through contact forms on our website
- Request information about our services
- Subscribe to updates or informational communications
- Engage with features of our website
- Provide information during service consultations or enquiries
We aim to collect personal information directly from individuals wherever possible.
3. Use of Personal Information
Neighbours in Care collects and uses personal information only where it is reasonably necessary for our operations and service delivery.
Personal information may be used for purposes including:
- Responding to enquiries and service requests
- Providing information about our services and support programs
- Delivering and coordinating care-related services
- Improving the functionality and performance of our website
- Maintaining internal records and service documentation
- Communicating relevant updates, information, or responses
We take reasonable steps to ensure personal information is only used for the purpose for which it was collected or for related legitimate purposes.
4. Disclosure and Sharing of Information
Neighbours in Care respects the confidentiality of personal information and does not sell, rent, or trade personal data to third parties.
However, personal information may be shared in limited circumstances where necessary, including:
- With trusted service providers who assist in delivering support services
- With third-party providers assisting with website hosting, maintenance, or analytics
- When disclosure is required or authorised by law, regulation, or government authority
- Where it is necessary to protect legal rights or ensure compliance with legal obligations
Any third-party providers engaged by Neighbours in Care are expected to handle personal information responsibly and in accordance with applicable privacy requirements.
5. Data Security
Neighbours in Care takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure hosting environments and servers
- Encrypted communication where appropriate
- Restricted access to sensitive information
- Internal procedures for handling personal data securely
While we implement appropriate safeguards, it is important to note that no method of internet transmission or electronic storage can be guaranteed to be completely secure.
6. Cookies and Website Analytics
- Monitoring website traffic and performance
- Enhancing user experience and navigation
- Understanding visitor behaviour and preferences
- Improving website content and services
Users can manage or disable cookies through their web browser settings if they prefer not to allow cookie storage.
7. Access and Correction of Personal Information
Individuals have the right to request access to personal information that Neighbours in Care holds about them.
If any personal information is inaccurate, incomplete, or outdated, individuals may request that the information be corrected.
Requests for access or correction can be made by contacting us using the details provided below.
8. Retention of Personal Information
Neighbours in Care retains personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable legal or regulatory obligations.
When personal information is no longer required, reasonable steps will be taken to securely destroy, de-identify, or anonymise the information.
9. Links to External Websites
Neighbours in Care does not control and is not responsible for the privacy practices or policies of external websites.
10. Updates to This Privacy Policy
Neighbours in Care may update this Privacy Policy periodically to reflect changes in operational practices, legal requirements, or improvements to our services.
Any updates will be published on this page, and the revised version will become effective upon publication.
Users are encouraged to review this policy periodically to stay informed about how personal information is managed.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact us:
Neighbours in Care
Website: Neighbours in Care Disability